Refund policy

After-Sales Problem Handling and Return Policy

1. Resolution for Product Issues

For most issues, we require photographic evidence of both the tracking number on the outer packaging and the items received.

Issue Resolution Policy
Discrepancies If goods do not match the order, we will dispatch a replacement upon verification.
Short Shipped Upon confirmation of missing items, we will either replenish the items or issue a refund for the undelivered portion.
Lost Packages If a package is not received within 50 days, contact us at Info@hhpresents.com for a prompt reshipment.
Damaged Products We will replace the item or refund its value, provided the damage was not caused by misuse.

2. Refund Exclusions

We are unable to process refunds under the following circumstances:

  • Failure to report an issue within 15 days of receipt.

  • Requests made after the product has been dispatched (shipments cannot be intercepted).

  • Damage caused by failure to follow provided tutorials.

  • Online teaching services are non-refundable.

3. Shipping & Logistics

  • Dispatch Time: Orders are typically shipped within 3 business days.

  • Estimated Delivery:

    • US, UK, Germany, France: 10–20 business days.

    • Other Regions: 10–28 business days.

  • Tracking: Once dispatched, a tracking number will be sent to your email. You can monitor progress at www.17track.net using your 4PX number.

  • Heavy Freight: Items of excessive volume/weight (e.g., Refills Bottle/Cube In Bottle) incur additional fees. Customers are responsible for all international customs duties and taxes.

4. 14-Day Return Process

You may request a return within 14 days of receipt under these conditions:

  1. Condition: Product must be unused, in original packaging, with all tags attached.

  2. Authorization: You must contact info@hhpresents.com first. We do not accept unauthorized returns.

  3. Shipping: We will provide a return label and instructions; however, customers are responsible for return shipping costs.

5. Address Changes & Liability

  • Timeline: Address updates must be made before the product is shipped.

  • Liability: If a package is lost or disposed of by the courier due to an incorrect address or inability to contact the recipient, the customer is liable for the loss.

6. Refund Timeline

Once we receive and inspect your return:

  • We will notify you of the approval status.

  • Approved refunds are processed automatically to your original payment method within 10 business days.

  • If you haven't received your refund after 15 business days, please contact us at info@hhpresents.com.